Witt, Kalina and Oslislo, Sarah and Hagelskamp, Johannes and Holder, Manuel and Pfeiffer, Christian and Bayeff-Filloff, Michael and Bayerl, Stephan and Bogner-Flatz, Viktoria and Dormann, Harald and Hartensuer, Rene and Handl, Thomas and Herdtle, Steffen and Müller, Malte and Pfeiffer, Marleen and Rockmann, Felix and Rupp, Peter and Somasundaram, Rajan and Steiner, Martin and Wehler, Markus and Wornle, Markus and Wrede, Christian and Zimmermann, Markus and Stillfried, Dominik and Dommasch, Michael and Klein, Matthias (2025) Patientenbefragung in bayerischen Notaufnahmen: Inanspruchnahme aufgrund hoher subjektiver Dringlichkeit bei moderater Bekanntheit der 116117 = Patient survey in emergency departments in Bavaria: utilisation due to high subjective urgency with moderate awareness of 116117. NOTFALL & RETTUNGSMEDIZIN. ISSN 1434-6222, 1436-0578
Full text not available from this repository. (Request a copy)Abstract
Background: The utilisation of emergency departments (ED) by patients with non-life-threatening conditions poses an increasing challenge. The aim of this study was to examine the reasons for ED visits, subjective urgency, prior use of primary care services, awareness of the 116117 (urgent care telephone number in Germany), and willingness to use digital self-assessment among patients in Bavarian EDs. Methods: In a multicentre cross-sectional survey, patients in 18 Bavarian EDs were surveyed using a standardized questionnaire between September and November 2024. Results: Of 7527 patients surveyed, 49.7% were female and 32.6% had a higher education. The main reasons for ED visits were symptom severity (49.6%) and health-related anxiety (23.9%). In all, 88.0% assessed their concern as at least "urgent" or "emergency", and 39.7% of respondents had previously attempted to reach a physician's practice. The telephone number 116117 was known to 61.8% of respondents, with significant differences regarding age, education, migration background, and online research; 23.7% were generally open to digital self-assessment. Discussion: The results show that subjectively perceived symptom severity and health-related anxieties are central motives for ED consultations. The moderate awareness level of 116117 with pronounced sociodemographic disparities indicates untapped potential for patient flow-management. Conclusion: The study emphasises the potential and the need to improve awareness of 116117 and the implementation of digital decision support tools for more efficient allocation of patients within emergency care services.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Emergency department consultation; Digital self-assessment; Reason for consultation |
| Subjects: | 600 Technology > 610 Medical sciences Medicine |
| Divisions: | Medicine > Notfallambulanz |
| Depositing User: | Dr. Gernot Deinzer |
| Date Deposited: | 28 Jul 2026 09:08 |
| Last Modified: | 28 Jul 2026 09:08 |
| URI: | https://pred.uni-regensburg.de/id/eprint/67363 |
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