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Johannsen, Florian and Leist, Susanne (2009) A Six Sigma approach for integrated solutions. MANAGING SERVICE QUALITY, 19 (5). pp. 558-580. ISSN 0960-4529, 1758-8030
Johannsen, Florian Andreas (2018) Process-related value propositions of enterprise social media use for the external communication with end consumers. BUSINESS PROCESS MANAGEMENT JOURNAL, 24 (1). pp. 183-215. ISSN 1463-7154, 1758-4116
