Schryen, Guido (2013) Revisiting IS business value research: what we already know, what we still need to know, and how we can get there. EUROPEAN JOURNAL OF INFORMATION SYSTEMS, 22 (2). pp. 139-169. ISSN 0960-085X, 1476-9344
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The business value of investments in Information Systems (IS) has been, and is predicted to remain, one of the major research topics for IS researchers. While the vast majority of research papers on IS business value find empirical evidence in favour of both the operational and strategic relevance of IS, the fundamental question of the causal relationship between IS investments and business value remains partly unexplained. Three research tasks are essential requisites on the path towards addressing this epistemological question: the synthesis of existing knowledge, the identification of a lack of knowledge and the proposition of paths for closing the knowledge gaps. This paper considers each of these tasks. Research findings include that correlations between IS investments and productivity vary widely among companies and that the mismeasurement of IS investment impact may be rooted in delayed effects. Key limitations of current research are based on the ambiguity and fuzziness of IS business value, the neglected disaggregation of IS investments, and the unexplained process of creating internal and competitive value. Addressing the limitations we suggest research paths, such as the identification of synergy opportunities of IS assets, and the explanation of relationships between IS innovation and change in IS capabilities. European Journal of Information Systems (2013) 22, 139-169. doi:10.1057/ejis.2012.45; published online 13 November 2012
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | INFORMATION-TECHNOLOGY INVESTMENTS; RESOURCE-BASED VIEW; SUSTAINED COMPETITIVE ADVANTAGE; SUPPLY CHAIN MANAGEMENT; FIRM PERFORMANCE; HEALTH-CARE; DIVERSIFICATION STRATEGY; ECONOMIC-PERFORMANCE; SYSTEMS SUCCESS; MARKET VALUE; IS business value; IS research framework; IS impact; IS value; research agenda; literature review |
| Subjects: | 000 Computer science, information & general works > 020 Library & information sciences 300 Social sciences > 330 Economics |
| Divisions: | Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Alumni or Retired Professors > Professur für Wirtschaftsinformatik (Prof. Dr. Guido Schryen) |
| Depositing User: | Petra Gürster |
| Date Deposited: | 27 May 2020 10:26 |
| Last Modified: | 27 May 2020 10:26 |
| URI: | https://pred.uni-regensburg.de/id/eprint/17074 |
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