Hetzner, Stefanie and Gartmeier, Martin and Heid, Helmut and Gruber, Hans (2011) Error Orientation and Reflection at Work. VOCATIONS AND LEARNING, 4 (1). pp. 25-39. ISSN 1874-785X,
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Reflection on events at work, including errors is often as a means to learn effectively through work. In a cross-sectional field study in the banking sector, we investigated attitudes towards workplace errors (i.e. error orientation) as predictors of reflective activity. We assumed the organisational climate for psychological safety to have a mediating effect. The study participants were 84 client advisors from the retail banking departments in branches of a German bank. The client advisors' were being affected by a range of changes in their workplaces at the time of the data collection. This situation afforded these workers opportunity for learning but also involved the risk of error by these staff. Regression analyses identified that error competence and learning from errors were significant predictors of reflection. The results confirmed the mediating role of psychological safety on the association between attitudes towards errors and reflective working behaviour.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | PSYCHOLOGICAL SAFETY; PERFORMANCE; ORGANIZATIONS; FAILURE; Error orientation; Psychological safety; Reflection; Retail banking; Workplace change |
| Subjects: | 300 Social sciences > 370 Education |
| Divisions: | Human Sciences > Institut für Erziehungswissenschaften > Lehrstuhl für Pädagogik III (Prof. Dr. Hans Gruber) |
| Depositing User: | Dr. Gernot Deinzer |
| Date Deposited: | 23 Jun 2020 06:47 |
| Last Modified: | 23 Jun 2020 06:47 |
| URI: | https://pred.uni-regensburg.de/id/eprint/21053 |
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