Klier, Julia and Klier, Mathias and Thiel, Lea and Agarwal, Ritu (2019) Power of Mobile Peer Groups: A Design-Oriented Approach to Address Youth Unemployment. JOURNAL OF MANAGEMENT INFORMATION SYSTEMS, 36 (1). pp. 158-193. ISSN 0742-1222, 1557-928X
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To investigate the societal value of digital peer groups in the context of youth unemployment, one of society's most pressing problems, we developed a novel mobile peer-group-based career counseling approach. Following a design-oriented methodology, we constructed an intervention in which we supplement offline one-on-one counseling sessions between youths and career counselors with mobile peer groups where youths can support one another in a trusting environment, independent of time and place. We evaluated the career counseling intervention, implemented on a WhatsApp platform, in a randomized field experiment conducted at the German Federal Employment Agency. Results suggest that the mobile peer-group-based career counseling approach offers substantial added value compared with traditional career counseling. It significantly increases a youth's chances of finding employment while improving his or her attitude towards career choice, career maturity, and career search intensity. Our study contributes to literature on the societal impacts of information and communication technologies and to research in design science. The proposed mobile intervention has important policy implications for addressing youth unemployment.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | FACE-TO-FACE; MEDIATED SUPPORT GROUP; JOB-FINDING CLUB; SOCIAL SUPPORT; INFORMATION-SYSTEMS; SCIENCE RESEARCH; CAREER MATURITY; MENTAL-HEALTH; ONLINE; INTERNET; and phrases; societal benefits of ICT; mobile peer group; online peer group; youth unemployment; unemployment mitigation; field experiment |
| Subjects: | 300 Social sciences > 330 Economics |
| Divisions: | Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik II (Prof. Dr. Bernd Heinrich) Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Professur für Wirtschaftsinformatik insbesondere Internet Business und Digitale Soziale Medien – Prof. Dr. Julia Klier |
| Depositing User: | Dr. Gernot Deinzer |
| Date Deposited: | 27 Apr 2020 08:42 |
| Last Modified: | 27 Apr 2020 08:42 |
| URI: | https://pred.uni-regensburg.de/id/eprint/27740 |
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