Heinrich, Bernd and Henneberger, Matthias and Leist, Susanne and Zellner, Gregor (2009) The process map as an instrument to standardize processes: design and application at a financial service provider. INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT, 7 (1). pp. 81-102. ISSN 1617-9846,
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The standardization of processes and the identification of shared business services in a service-oriented architecture (SOA) are currently widely discussed. Above all in practice, however, there still is a lack of appropriate instruments to support these tasks. In this paper an approach for a process map is introduced which allows for a systematic presentation-as complete as possible-of the processes in an enterprise (division). After a consistent refinement of the process has taken place by means of aggregation/disaggregation respectively, generalization/specialization relations, it is possible to identify primarily functional similarities of the detailed sub-processes. The application of the process map at a financial service provider (FSP) highlights how these similarities can be taken as a basis to standardize processes and to identify shared services.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | SECTOR; Process map; Business process management; Financial service provider |
| Subjects: | 300 Social sciences > 330 Economics |
| Divisions: | Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik III - Business Engineering (Prof. Dr. Susanne Leist) |
| Depositing User: | Dr. Gernot Deinzer |
| Date Deposited: | 12 Oct 2020 09:34 |
| Last Modified: | 12 Oct 2020 09:34 |
| URI: | https://pred.uni-regensburg.de/id/eprint/29738 |
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