Gartmeier, Martin and Hetzner, Stefanie and Gruber, Hans and Heid, Helmut (2009) Error orientation and personal initiative in the banking sector. ZEITSCHRIFT FUR ARBEITS-UND ORGANISATIONSPSYCHOLOGIE, 53 (4). pp. 149-162. ISSN 0932-4089,
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A cross-sectional field study investigated different attitudes towards errors as predictors of personal initiative. The perception of psychological safety in relation to colleagues and supervisors was assumed to have a mediating influence. For the study, 84 client advisors for private customers in a bank were questioned. Their workplaces were affected by major workplace changes by the time the data were collected. Regression analyses revealed error competence, learning from errors, and thinking about errors as predictors of personal initiative. For all these influences, psychological safety-colleagues was confirmed as a mediator. In contrast, a mediating role of psychological safety-supervisors was only confirmed for the influence of error competence and learning from errors on personal initiative. The results are interpreted as evidence that the employees initiate innovations mainly within their own workgroup.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | PSYCHOLOGICAL SAFETY; PROACTIVE BEHAVIOR; WORK GROUPS; PERFORMANCE; VALIDITY; RELIABILITY; INNOVATION; banking sector; error orientation; personal initiative; psychological safety |
| Subjects: | 300 Social sciences > 370 Education |
| Divisions: | Human Sciences > Institut für Erziehungswissenschaften > Lehrstuhl für Pädagogik III (Prof. Dr. Hans Gruber) |
| Depositing User: | Dr. Gernot Deinzer |
| Date Deposited: | 14 Oct 2020 06:42 |
| Last Modified: | 14 Oct 2020 06:42 |
| URI: | https://pred.uni-regensburg.de/id/eprint/29904 |
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